Customer Onboarding Specialist


We are looking for a highly motivated customer onboarding specialist with fluent English to join our team at WAcademy. You can work remotely from anywhere you like, as long as you have a good, stable internet connection and a computer! Full sales training and a great working environment will be provided for you. 

WAcademy is a fast-growing innovative EdTech venture reinventing online education by leading with real-world experience. 

Since our inception in 2015, we have developed and refined a unique course style that empowers students to gain valuable, real-world experience by taking on real website and e-shop design projects for small businesses worldwide. With a global team of over 100 employees, thousands of successful graduates, and 30,000+ satisfied SME clients, WAcademy is focused on supporting the growth and success of tomorrow’s great web designers.

Job description:

  • Contact potential clients by phone and email. You will receive a client list daily. There will be no cold calling, these will be people who signed up to get more information.

  • You will need to think smart and be creative to engage your clients.

  • Contacting clients in a timely manner and marking your actions on a CRM system.


  • Excellent communication skills (you must love talking, listening, and helping).

  • Professionalism (you must be polite and representative).

  • Fluent in spoken and written English. (This is absolutely crucial).

  • Ambitious and determined to achieve set targets.

  • 1-year experience in working with clients through phone or e-mails.

  • Working knowledge of Microsoft Office tools.

Bonus points: 

  • Knowledge of WordPress and web development capabilities.

  • Knowledge of website hosting.

  • Have worked with CRM system before.

Company offers: 

  • Fixed monthly salary  (400-600 Eur netto).

  • Monthly bonus based on performance (400 to 1000 Eur netto).

  • Remote workplace so you can work from anywhere in the world. We also have offices in Vilnius, Bialystok, and Cluj-Napoca available for all our employees.

  • Full corporate training.

  • Friendly and supportive team.

  • Career growth, progression, and learning development resources.

Time commitment:



Entry-Mid level


Monday – Friday, 9am – 6pm